Last modified: January 20, 2024
1. Privacy Policy of the RACQUET-LINK S.L. website
The purpose of this Privacy Policy is to inform you about how Racquet-Link S.L. ("Racquet-Link" or "We") collects, uses, and discloses personal information, and to explain your rights and choices regarding the personal information we collect about you when you visit our website. If you are located in the European Economic Area (EEA), United Kingdom (UK) or Switzerland, the controller of your personal data is Racquet-Link S.L., located at Calle Alcalá 128 – Oficina 3 – Escalera Interna and CIF B56667231. This company is responsible for determining how and why your personal data will be processed in the context of your contractual and professional relationship with us.
This Privacy Policy applies to the personal information we collect and process on the Racquet-Link website Racquet-Link (“Website”) and in connection with the services we provide (“Services”). For the purposes of this Privacy Policy, your personal information means any information that Racquet-Link holds or obtains about you from which you can be personally identified, either directly or indirectly.
2. What personal information do we collect?
2.1. We collect personal data from coaches or candidates interested in finding a job opportunity in the racquet sports industry, as well as from representatives or contact persons of sports clubs or institutions interested in hiring coaches. We collect personal information directly from the interested parties themselves and indirectly from third parties from whom, in certain processes, we ask for references to corroborate the information collected. The type of personal information we collect depends on the nature of our relationship with you (candidate or coach), but in all cases the categories are detailed below. You should note that if you do not provide us with certain personal information, we may not be able to provide you with the Services.
2.2. Racquet-Link collects personal information about the following categories of individuals:
(a) individuals interested in employment opportunities (Candidates - Coaches)
(b) legal or business representatives of sports clubs interested in hiring tennis/padel coaches (Sports Club Representatives)
2.3. CANDIDATES
The categories of personal information we collect from or about candidates include:
(a) Contact information: such as title, name, address, phone number, email address, job title.
(b) Basic information: such as the date of birth, age, marital status, interests, preferences, and favorites.
(c) Professional information: such as professional credentials, educational and professional history, and institutional affiliations.
(d) Communications data: such as information you provide in emails, phone calls, market research surveys or other correspondence with Racquet-Link or its service providers or business partners.
(e) Athletic resume, professional resume, presentation videos, profile pictures, on-court skill videos.
2.4. SPORTS CLUB REPRESENTATIVES
The categories of information we collect from or about Sports Club Representatives include:
(a) Contact information: such as title, name, address, telephone number, email address, job title, and organization name.
(b) Basic information: such as your start date, age, marital status, interests, preferences, favorites, location, sports and facility information.
(c) Registration information: such as details relating to a service or event for which you are registering or attending, including conferences and events.
(d) Communications data: such as information you provide in emails, phone calls, market research surveys or other correspondence with Racquet-Link or its service providers or business partners.
3. How we use your personal data
Depending on how you interact with Racquet-Link, we may process your personal information for the following purposes:
| Purpose | Description of how we use your information | Our legal basis for using your information |
|---|---|---|
| Offer and manage the services we provide | To maintain and improve the Services. Better understand your needs and interests related to the Services. Personalize your experience with the Services. Provide support and maintenance for the Services. Provide access to certain areas and features of the Services. To monitor interest in our services and programs. To send you notices regarding the Services, your account, or changes to Racquet-Link S.L. policies or terms of use. |
Our legitimate interest in operating and improving the Services |
| Manage candidate and club contracts | We Collect Data from Candidates and Club Representatives. We maintain data on candidates and club representatives. Verify candidate skills and eligibility. Communicate candidate information and send resumes and presentation videos to clubs. We arrange phone calls and meetings between candidates and clubs. |
Fulfill commitments made to candidates and clubs |
| Administration and internal management of our company | Compliance with legal and tax obligations. Preservation of tax data for the period required by law. Perform internal quality control and compliance audits. |
Our legitimate interest in managing our business and complying with legal obligations |
| Safety and security | Protect our rights, your privacy, safety, or property, or that of others. Enforce our Terms of Use and other agreements applicable to your use of the Services. To bring and defend legal claims. Attempt to prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activities, including cyber attacks and identity theft. |
The processing of data is necessary for the performance of an act at the request of the data subject prior to the conclusion of a contract |
| Interactions with you | Provide you with information or other materials you request, such as information about a product or program we offer or samples of a Racquet-Link S.L. product, including any marketing materials, if you have opted to receive such communications. Interact with you through our "Contact Us" and "Registration" forms. Generally, administer your information and accounts. Respond to your questions, comments, and requests. Facilitate your registration and attendance at conferences, webinars and other events. |
The processing of data is necessary for the performance of an act at the request of the data subject prior to the conclusion of a contract |
| Interest-based advertising | Use tools provided by third parties, such as Facebook, that allow such third parties to collect or receive information about the actions users take on our services over time. Interest-based advertising attempts to make the ads you see more interesting and relevant to you based on information collected by advertising partners over time and across websites and other online services. |
Your consent (if requested) |
In addition, Racquet-Link S.L. may use your Personal Information and other information about you to create aggregated information that does not include personally identifiable information. Racquet-Link S.L. may use and share such statistical and anonymous information to improve our products and services, to develop new products and services, and for public health, research, analysis, and other lawful purposes.
4. Who do we share your personal information with?
We share your personal information with the following categories of recipients:
4.1. SERVICE PROVIDERS
(a) Racquet-Link shares personal information with our service providers, including:
(i) Data storage and analytics providers;
(ii) technology services and support (including email and web hosting providers, marketing and advertising technology providers, and email communications providers); and
(iii) event planning organizations that help facilitate company programs.
(b) The legal basis for sharing such information is our legitimate interest in operating and improving our business efficiently. Racquet-Link has entered into appropriate agreements with service providers that prohibit them from using or disclosing your personal information except as authorized.
4.2. SPORTS CLUB REPRESENTATIVES
We share personal information with clubs once the selection process has progressed and a cooperation agreement has been signed between Racquet-Link and the club. Therefore, a professional relationship has been established. This personal information is necessary for the clubs to make a decision and to analyze the profile of each proposed user. Each registered user is aware that he/she is sharing his/her data in order to find job opportunities in different clubs or sports centers. In order to qualify for such an opportunity, the club must see the personal information in the profile in order to arrange an interview.
4.3. OTHER THIRD PARTIES
We may disclose information about you to other third parties, such as governmental and regulatory bodies (e.g., tax authorities), social security authorities, courts, law enforcement agencies, government agencies, and outside advisors acting as controllers (e.g., lawyers, accountants, auditors, etc.). Such transfers are made to comply with our legal obligations and for the legitimate purposes of Racquet-Link S.L. or a third party to ensure the protection of the rights and property of Racquet-Link S.L. and others, including:
(a) if we are required to do so by law, court order or legal process; or
(b) in response to lawful requests by governmental authorities, including to meet national security or law enforcement requirements; or
(c) to enforce Racquet-Link S.L.'s policies or contracts; or
(d) to collect amounts due to Racquet-Link S.L., or
(e) if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activities.
5. Data storage
Racquet-Link will only retain the personal information it receives as described in this Privacy Policy for as long as you use our services or as necessary to fulfill the purpose(s) for which it was collected, including to provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
We are committed to deleting and destroying your personal information when it is no longer needed for the purpose for which it was collected and when the statute of limitations for any applicable legal action has expired.
6. Your options
6.1. MARKETING COMMUNICATIONS
You may receive periodic e-mails, newsletters, postal mailings or telephone calls from us with information about Racquet-Link S.L. or our business partners' products and services, or about upcoming special offers/events that we think may be of interest to you, if you have opted in to receive these communications. We will only send you these communications with your prior express consent or if you have previously subscribed to a similar service from us (where such consent is required by law). You may unsubscribe from these communications at any time at no charge.
Each commercial e-mail communication sent by Racquet-Link S.L. will include an unsubscribe button.
6.2. RIGHTS OF DATA SUBJECTS IN EUROPE
This section applies only to data subjects residing in the EEA, the United Kingdom or Switzerland, who have certain rights under European data protection laws and regulations, as summarized below:
(a) to request access to their personal data;
(b) to request the rectification of inaccurate or incomplete personal data;
(c) to request the deletion of your personal data;
(d) to restrict the processing of your personal data;
(e) to object to the use of your personal data by us;
(f) where applicable, request the portability of your personal data;
(g) where you have consented to the processing of your personal data, withdraw your consent; and
(h) lodge a complaint with the relevant supervisory authority.
6.3. You may request us to exercise the above rights by contacting us using the details set out below. In each case, your rights will be subject to the restrictions set out in applicable data protection legislation. You can obtain more information about these rights and the circumstances in which they may arise in relation to our processing of your personal data by contacting us at info@racquet-link.com.
6.4. If you have any complaints or concerns regarding our handling or processing of your Personal Data, you have the right to lodge a complaint with the Data Protection Authority. In Spain, this is the Spanish Data Protection Agency (AEPD), which you can contact at www.aepd.es.